Overview:

This report covers developments in Europe’s broadband and Internet markets, providing analyses and data on DSL, cable and fibre technologies and on related regulatory measures.

The countries covered in this report include: Albania, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine , United Kingdom.

Executive Summary

FttH and DOCSIS driving Europe's high-capacity broadband to 2020

The European broadband market has evolved rapidly during the last few years, epitomised by the migration to higher-data services and from copper-based networks to fibre. Growth in many markets slowed in 2010 as a result of high broadband penetration, while markets in the less developed southern and eastern countries have sought to catch up with their northern counterparts. Growth is still driven by intra-and inter-platform competition and by regulatory measures to improve access to incumbent networks. Technological developments in the cable, DSL and fibre platforms have helped transform broadband from a PC-based service to a fundamental component of many households’ entertainment, through services such as VoD and IPTV.

The main growth driver in coming years will be fibre, complemented by mobile broadband in the wireless broadband sector. FttH has emerged as the preferred albeit more costly architecture, followed by cable and DSL. Many operators which had initially looked at VDSL/FttC architectures, including France Telecom, KPN and BT, have since responded to pressure from competing fibre network operators and the anticipated demand for bandwidth from consumers to refocus on FttH to future-proof their network. Some regulators, including those in Denmark and Finland, are looking to provide widespread FttH-based 1Gb/s services by 2020.

Cable networks have seen considerable subscriber growth as a result of operator investment in DOSCSIS3.0 technology, which is theoretically capable of 400Mb/s. Many cable networks have been upgraded to provide 100Mb/s or 120Mb/s, while Virgin Media in the UK has tested a 400Mb/s service though no commercial launch is foreseen in the near future.

The EU’s broadband market remains the largest in the world, with about 125 million subscribers in mid-2010. A number of Member States lead the world in terms of penetration rates, while the average fixed broadband penetration rate reached almost 25%. High penetration in some markets, combined with economic difficulties since late 2008, has resulted in a marked fall in the number of new subscriptions per annum: indeed the growth rate in 2009 was the lowest since 2004.

During the next few years, however, the broadband market will be characterised by a slow migration of DSL subscribers to copper networks in response to the efforts and investments made by cablecos in new technologies, as well as by a significant migration to fibre networks. This will be the result of churn by customers being offered fibre in their area from a new provider, or by the natural migration to fibre from their existing copper connection as their provider replaces legacy copper with their All-IP fibre infrastructure.

The migration to FttH will address the difficulties which many areas have in accessing high-capacity broadband: although 84% of fixed broadband lines in the EU offer speeds above 2Mb/s only 23% of these are above 10Mb/s. By the end of 2011 the availability of 40Mb/s services should become mainstream on both cable and upgraded DSL networks, and by 2015 FttH will have gained a far higher proportion of overall subscribers.

ADSL has been hitherto been the most common form of broadband access, though considerable consolidation among cablecos in a number of markets has enabled the principal operators to challenge incumbent DSL providers effectively. DSL represented about 78% of all broadband lines in mid-2010, as well as 70% of all new connections. Nevertheless, the share of new connections held by alternative technologies will steadily increase in coming years, principally by fibre but also – in overall terms – by mobile broadband.

Broadband lines based on FttH and hybrid FttC/DSL currently represent between 1.8% and 5% of all broadband lines in the EU, compared to 51% in Japan and 46% in Korea. Although prices for broadband offers based on FttH remain comparatively high, competition among players, particularly in the major cities, as well as sympathetic regulatory measures to secure access to networks will lower the cost of network roll-outs and so also the cost to consumers. This will have a marked effect in propelling fibre as the main access technology by the end of the decade.

1. Albania
1.1 Internet market
1.1.1 Overview
1.1.2 Internet society development
1.1.3 Internet statistics
1.1.4 ISP market
1.2 Broadband market
1.2.1 Overview
1.2.2 Albanian National Broadband Network
1.2.3 Broadband statistics
1.2.4 Asymmetrical Digital Subscriber Line (ADSL)
2. Austria
2.1 Broadband market
2.1.1 Regulating wholesale access
2.1.2 Wholesale market
2.1.3 Broadband statistics
2.1.4 Government support
2.1.5 Regional broadband
2.1.6 Cable modems
2.1.7 ADSL
2.1.8 Broadband Powerline (BPL)
3. Belarus
3.1 Internet market
3.1.1 Overview
3.1.2 Belarus emerging Internet society
3.1.3 Internet statistics
3.2 Broadband market
3.2.1 Overview
3.2.2 ADSL
3.2.3 Cable modems
4. Belgium
4.1 Broadband Market
4.1.1 Overview
4.1.2 Broadband statistics
4.1.3 Market share
4.1.4 Cable modems
4.1.5 ADSL
4.1.6 Other DSL developments
4.1.7 Broadband Powerline (BPL)
5. Bosnia-Herzegovina
5.1 Internet market
5.1.1 Overview
5.1.2 Internet statistics
5.1.3 Information society
5.1.4 ISP market
5.2 Broadband market
5.2.1 Overview
5.2.2 Broadband statistics
5.2.3 ADSL
5.2.4 Cable broadband
6. Bulgaria
6.1 Internet market
6.1.1 Overview
6.1.2 Internet statistics
6.1.3 Bulgaria’s emerging Internet society
6.2 Broadband market
6.2.1 Fixed broadband overview
6.2.2 Cable
6.2.3 ADSL
7. Croatia
7.1 Internet market
7.1.1 Overview
7.1.2 Internet statistics
7.2 Broadband Market
7.2.1 Overview
7.2.2 Broadband statistics
7.2.3 ADSL
7.2.4 Cable modems
8. Cyprus
8.1 Internet market
8.1.1 Overview
8.1.2 Internet statistics
8.1.3 Cyprus’ emerging Internet economy
8.2 Broadband market
8.2.1 Overview
8.2.2 Broadband statistics
8.2.3 ADSL
8.2.4 Cable broadband
9. Czech Republic
9.1 Internet Market
9.1.1 Overview
9.1.2 Internet statistics
9.2 Broadband Market
9.2.1 Overview
9.2.2 Fixed broadband statistics
9.2.3 Cable modems
9.2.4 ADSL
9.2.5 Broadband over Powerline (BPL)
10. Denmark
10.1 Broadband Market
10.1.1 Regulatory issues
10.1.2 Government support
10.1.3 Broadband statistics
10.1.4 Cable modems
10.1.5 ADSL
10.1.6 Broadband Powerline (BPL)
11. Estonia
11.1 Internet Market
11.1.1 Overview
11.1.2 Internet statistics
11.1.3 Estonia’s emerging Internet society
11.2 Broadband Market
11.2.1 Fixed-broadband overview
11.2.2 Fixed-broadband statistics
11.2.3 Cable modems
11.2.4 ADSL
12. Finland
12.1 Broadband Market
12.1.1 National Broadband Strategy
12.1.2 Universal Service
12.1.3 Broadband statistics
12.1.4 Cable modems
12.1.5 ADSL
12.1.6 Very High Speed Digital Subscriber Line (VDSL)
12.1.7 Broadband Powerline (BPL)
13. France
13.1 Broadband market
13.1.1 Overview
13.1.2 Local Loop Unbundling
13.1.3 Wholesale access
13.1.4 Bitstream access
13.1.5 Regulatory issues
13.1.6 Leased line market
13.1.7 Broadband statistics
13.1.8 Cable modems
13.1.9 ADSL
13.1.10 Broadband Powerline (BPL)
14. Germany
14.1 Broadband market overview
14.1.1 Government support
14.1.2 Government Broadband Strategy
14.1.3 Broadband developments
14.1.4 Cable modems
14.1.5 ADSL
14.1.6 Broadband Powerline (BPL)
15. Greece
15.1 Internet market
15.1.1 Overview
15.1.2 Internet statistics
15.1.3 Greece’s emerging Internet society
15.2 Fixed broadband market
15.2.1 Overview
15.2.2 Fixed broadband statistics
15.2.3 ADSL
16. Hungary
16.1 Internet Market
16.1.1 Overview
16.1.2 Internet statistics
16.2 Broadband Market
16.2.1 Overview
16.2.2 Fixed broadband statistics
16.2.3 Cable modems
16.2.4 ADSL
17. Iceland
17.1 Broadband market
17.1.1 Overview
17.1.2 Government policies
17.1.3 Broadband statistics
17.1.4 ADSL
17.1.5 Broadband Powerline (BPL)
18. Ireland
18.1 Overview of the broadband market
18.1.1 Broadband statistics
18.1.2 Delivering access
18.1.3 National Development Plan t2013
18.1.4 Promoting broadband
18.1.5 Government networks
18.1.6 Other providers
18.1.7 Government support
18.1.8 EU support
18.1.9 Regional infrastructure
18.1.10 Wholesale bitstream
18.1.11 Cable modems
18.1.12 ADSL
18.1.13 Broadband Powerline (BPL)
19. Italy
19.1 Broadband Market
19.1.1 Overview
19.1.2 Broadband statistics
19.1.3 Government support
19.1.4 Regional development
19.1.5 Cable modems
19.1.6 ADSL
20. Kosovo
20.1 Internet market
20.1.1 Overview
20.2 Broadband market
20.2.1 Overview
20.2.2 Broadband statistics
20.2.3 Asymmetric Digital Subscriber Line (ADSL)
20.2.4 Cable broadband
21. Latvia
21.1 Internet market
21.1.1 Overview
21.1.2 Internet statistics
21.2 Broadband market
21.2.1 Overview
21.2.2 Broadband statistics
21.2.3 Cable modems
21.2.4 Asymmetric Digital Subscriber Line (ADSL)
22. Lithuania
22.1 Internet Market
22.1.1 Overview
22.1.2 Internet statistics
22.2 Broadband Market
22.2.1 Overview
22.2.2 Fixed broadband statistics
22.2.3 Cable modems
22.2.4 ADSL
23. Luxembourg
23.1 Broadband market
23.1.1 Overview
23.1.2 Broadband statistics
23.1.3 Cable modems
23.1.4 ADSL
24. Macedonia
24.1 Internet market
24.1.1 Overview
24.1.2 Internet statistics
24.1.3 Macedonia’s emerging Internet society
24.2 Fixed broadband market
24.2.1 Overview
24.2.2 Broadband statistics
24.2.3 Asymmetrical Digital Subscriber Line (ADSL)
24.2.4 Cable broadband
25. Malta
25.1 Broadband market
25.1.1 Overview
25.1.2 Broadband statistics
25.1.3 Bitstream access: DSL and cable networks
25.1.4 Cable modems
25.1.5 Asymmetrical Digital Subscriber Line (ADSL)
26. Moldova
26.1 Internet market
26.1.1 Overview
26.1.2 Moldova’s emerging Internet economy
26.1.3 Internet statistics
26.1.4 ISP market
26.2 Broadband market
27. Montenegro
27.1 Internet market
27.1.1 Overview
27.1.2 Internet statistics
27.2 Fixed broadband market
27.2.1 Overview
27.2.2 Broadband statistics
27.2.3 Asymmetric Digital Subscriber Line (ADSL)
27.2.4 Fixed wireless broadband
28. Netherlands
28.1 Broadband Market
28.1.1 Fixed broadband market
28.1.2 Cable modems
28.1.3 ADSL
28.1.4 Broadband Powerline (BPL)
29. Norway
29.1 Broadband market
29.1.1 Broadband statistics
29.1.2 Cable modems
29.1.3 ADSL
29.1.4 Broadband Powerline (BPL)
30. Poland
30.1 Internet market
30.1.1 Overview
30.1.2 Internet statistics
30.1.3 Poland’s emerging Internet society
30.2 Fixed broadband market
30.2.1 Overview
30.2.2 Fixed broadband statistics
30.2.3 Cable broadband
30.2.4 ADSL
31. Portugal
31.1 Broadband market
31.1.1 Overview
31.1.2 Broadband statistics
31.1.3 Cable modems
31.1.4 ADSL
31.1.5 Broadband over Powerline (BPL)
32. Romania
32.1 Internet market
32.1.1 Overview
32.1.2 Internet statistics
32.1.3 Romania’s emerging Internet society
32.2 Fixed broadband market
32.2.1 Overview
32.2.2 Fixed broadband statistics
32.2.3 Cable modems
32.2.4 ADSL
32.2.5 Local Area Networks (LANs)
33. Russia
33.1 Internet Market
33.1.1 Overview
33.1.2 Internet statistics
33.1.3 Russia’s emerging Internet society
33.2 Broadband Market
33.2.1 Overview
33.2.2 Fixed broadband statistics
33.2.3 ADSL
33.2.4 Cable modems
33.2.5 Broadband Powerline (BPL)
34. Serbia
34.1 Internet market
34.1.1 Overview
34.1.2 Internet statistics
34.1.3 Information society
34.2 Broadband market
34.2.1 Overview
34.2.2 Broadband statistics
34.2.3 Cable broadband
34.2.4 ADSL
35. Slovakia
35.1 Internet Market
35.1.1 Overview
35.1.2 Internet statistics
35.1.3 Slovakia’s emerging Internet society
35.2 Broadband Market
35.2.1 Overview
35.2.2 Broadband statistics
35.2.3 ADSL
35.2.4 Cable modems
36. Slovenia
36.1 Internet Market
36.1.1 Overview
36.1.2 Internet statistics
36.2 Broadband Market
36.2.1 Overview
36.2.2 Fixed broadband statistics
36.2.3 ADSL
36.2.4 Cable modems
37. Spain
37.1 Broadband Market
37.1.1 Overview
37.1.2 Broadband statistics
37.1.3 Government initiatives
37.1.4 Cable modems
37.1.5 ADSL
37.1.6 Broadband Powerline (BPL)
38. Sweden
38.1 Broadband market
38.1.1 Overview
38.1.2 Government support
38.1.3 Broadband strategy – 2010
38.1.4 Broadband strategy – 2020
38.1.5 Competition
38.1.6 Broadband statistics
38.1.7 Cable
38.1.8 ADSL
38.1.9 Broadband Powerline (BPL)
39. Switzerland
39.1 Broadband Market
39.1.1 Overview
39.1.2 Government strategy
39.1.3 Universal Service Obligation (USO)
39.1.4 Broadband statistics
39.1.5 Cable modems
39.1.6 ADSL
39.1.7 Broadband Powerline (BPL)
40. Ukraine
40.1 Internet market
40.1.1 Overview
40.1.2 Ukraine’s emerging Internet economy
40.1.3 Internet statistics
40.2 Fixed broadband market
40.2.1 Overview
40.2.2 Fixed broadband statistics
40.2.3 Asymmetric Digital Subscriber Line (ADSL)
40.2.4 Cable modems
41. United Kingdom
41.1 Broadband Market
41.1.1 Overview
41.1.2 Broadband statistics
41.1.3 Emerging trends
41.1.4 Government support
41.1.5 Cable modems
41.1.6 ADSL
41.1.7 Broadband Powerline (BPL)
42. Glossary of Abbreviations

Table 1 – Internet users, subscribers and penetration rates in Albania – 2000 - 2011
Table 2 – Broadband subscribers and penetration rates in Albania – 2007 - 2010
Table 3 – Broadband penetration of households in Austria – 2006 - 2011
Table 4 – Bitstream access lines by type in Austria – 2004 - 2009
Table 5 – Unbundled loops and access lines in Austria – 2004 - 2010
Table 6 – Leased line revenue by data capacity in Austria – 2005 - 2009
Table 7 – Leased lines by data capacity in Austria – 2004 - 2009
Table 8 – Internet users and penetration rate in Austria – 1995 - 2011
Table 9 – Total fixed-line broadband subscribers by access type in Austria – 2002 - 2011
Table 10 – Telekom Austria ADSL subscribers – 2004 - 2010
Table 11 – ADSL subscribers and annual change in Austria – 2000 - 2011
Table 12 – Internet users, subscribers and penetration rates in Belarus – 2000 - 2011
Table 13 – Internet users by age group in Belarus – February 2010
Table 14 – Broadband subscribers and penetration rate in Belarus – 2005 - 2011
Table 15 – ADSL subscribers in Belarus – 2004 - 2010
Table 16 – Internet users and penetration rate in Belgium – 1995 - 2011
Table 17 – Broadband subscribers by technology and penetration rates in Belgium – 2000 - 2011
Table 18 – Broadband market share by sector in Belgium – 2007 - 2008
Table 19 – Broadband subscribers by access type in Belgium – 2006; 2008 - 2009
Table 20 – Cable modem subscribers in Belgium – 2000 - 2011
Table 21 – Telenet subscribers by sector – 2006 - 2010
Table 22 – Telenet financial data – 2005 - 2010
Table 23 – UPC Belgium subscriber data (historical) – 2006
Table 24 – ADSL subscribers in Belgium – 2000 - 2011
Table 25 – Belgacom ADSL subscribers – 2000 - 2009
Table 26 – Bitstream and wholesale subscribers in Belgium – 2002 - 2009
Table 27 – Mobistar broadband and fixed-line subscribers – 2008 - 2010
Table 28 – Internet users, subscribers and penetration rates in Bosnia-Herzegovina – 1999 - 2010
Table 29 – Broadband subscribers and penetration rate in Bosnia-Herzegovina – 2002 - 2009
Table 30 – Broadband subscribers by access type in Bosnia-Herzegovina – 2004 - 2008
Table 31 – Broadband subscribers by ISP and market share in Bosnia-Herzegovina – 2008
Table 32 – Internet users, subscribers and penetration rates in Bulgaria – 2000 - 2011
Table 33 – ICT usage by businesses in Bulgaria – 2006 - 2011
Table 34 – Fixed broadband subscribers by access type in Bulgaria – January 2010
Table 35 – Fixed broadband subscribers and penetration in Bulgaria – 2005 - 2010
Table 36 – Fixed broadband subscribers by data speed in Bulgaria – January 2010
Table 37 – Cable broadband subscribers in Bulgaria – 2005 - 2010
Table 38 – ADSL subscribers in Bulgaria – 2005 - 2010
Table 39 – Internet users, subscribers and penetration rates in Croatia – 2000 - 2011
Table 40 – Fixed broadband subscribers and penetration rate in Croatia – 2003 - 2010
Table 41 – T-HT ADSL subscribers and ARPU – 2002 - 2010
Table 42 – Internet users, subscribers and penetration rates in Cyprus – 1999 - 2009
Table 43 – Devices used taccess the Internet at home in Cyprus – 2004 - 2008
Table 44 – Internet penetration among businesses in Cyprus, by employee size – 2004 - 2008
Table 45 – Broadband subscribers by access type in Cyprus – January 2009
Table 46 – Broadband subscribers and penetration rate in Cyprus – 2001 - 2009
Table 47 – Fixed broadband subscribers by data speed in Cyprus – January 2009
Table 48 – Telefónica O2 Internet subscribers by access type in the Czech Republic – 2006 - 2010
Table 49 – Internet users, subscribers and penetration rate in the Czech Republic – 1998 - 2010
Table 50 – Fixed broadband subscribers by access type in the Czech Republic – January 2010
Table 51 – Fixed broadband subscribers and penetration in the Czech Republic – 2001 - 2010
Table 52 – Telefónica O2 ADSL subscribers – 2003 - 2010
Table 53 – Internet users and penetration rate in Denmark – 1996 - 2011
Table 54 – Total Internet subscribers and penetration rate in Denmark – 2004 - 2011
Table 55 – Dial-up Internet subscribers in Denmark – 2007 - 2011
Table 56 – Broadband penetration by technology in Denmark – 2007 - 2010
Table 57 – Internet subscribers by technology in Denmark – 2007 - 2009
Table 58 – Total fixed-line broadband subscribers by sector; penetration in Denmark – 2001 - 2011
Table 59 – Broadband subscribers by type in Denmark – incumbent or other provider – 2008 - 2010
Table 60 – Broadband subscribers by alternative technologies in Denmark – 2005 - 2009
Table 61 – Market share of broadband subscribers by data speed in Denmark – 2007 - 2009
Table 62 – YouSee subscribers by sector – 2007 - 2009
Table 63 – YouSee revenue by sector – 2008 - 2009
Table 64 – YouSee financial data – 2007 - 2009
Table 65 – Cable broadband service provider market shares by operator in Denmark – 2005 - 2009
Table 66 – Cable broadband subscribers by operator in Denmark – 2007 - 2009
Table 67 – Market share of cable broadband by data speed in Denmark – 2007 - 2009
Table 68 – TDC DSL subscribers – 2008 - 2009
Table 69 – DSL subscribers by access type in Denmark – 2007 - 2009
Table 70 – TeliaSonera Denmark broadband subscribers and ARPU – 2007 - 2010
Table 71 – Telenor Denmark broadband subscribers – 2007 - 2009
Table 72 – Market share of DSL broadband by data speed in Denmark – 2006 - 2007
Table 73 – DSL market share by operator in Denmark – 2005 - 2009
Table 74 – DSL subscribers by operator in Denmark – 2007 - 2009
Table 75 – Proportion of DSL subscriptions by access type in Denmark – 2004 - 2009
Table 76 – DSL lines by type in Denmark – 2006 - 2009
Table 77 – Internet users, subscribers and penetration rates in Estonia – 1998 - 2009
Table 78 – Fixed-broadband subscribers and penetration rate in Estonia – 2001 - 2009
Table 79 – Fixed-broadband subscribers by access type in Estonia – January 2009
Table 80 – Elion fixed-broadband subscribers and monthly ARPU – 2006 - 2009
Table 81 – Broadband market share by operator in Finland – 2006 - 2009
Table 82 – Broadband market share by sector in Finland – 2008 - 2009
Table 83 – Proportion of broadband revenue ttelecom sector in Finland – 2007 - 2009
Table 84 – Internet users and penetration rate in Finland – 1995 - 2011
Table 85 – Broadband subscribers and penetration rate in Finland – cable, DSL – 2000 - 2011
Table 86 – Housing corporation broadband subscribers in Finland (regulator data) – 2006 - 2009
Table 87 – Broadband subscribers in Finland - WLAN, BPL – 2004 - 2011
Table 88 – Broadband penetration by technology in Finland – 2004 - 2009
Table 89 – Broadband lines by service in Finland – 2006; 2008 - 2009
Table 90 – Activities of Internet users in Finland – 2005 - 2008
Table 91 – Welhsubscribers by sector – 2008 - 2009
Table 92 – Elisa broadband subscribers – 2007 - 2009
Table 93 – TeliaSonera Internet and broadband subscribers – 2002 - 2010
Table 94 – TeliaSonera broadband ARPU – 2006 - 2010
Table 95 – Internet users and penetration rate in France – 1995 - 2011
Table 96 – Percentage of households with Internet access in France – 1997 - 2011
Table 97 – Internet user ARPU in France, dial-up and broadband – 2004 - 2008
Table 98 – Access lines, LLU and bitstream (regulator data) in France – 2006 - 2009
Table 99 – Average monthly broadband and dial-up subscription cost in France – 2002 - 2008
Table 100 – Internet revenue by access type in France – 1998 - 2009
Table 101 – Dial-up Internet subscribers in France – 2005 - 2011
Table 102 – Dial-up Internet traffic in France – 2005 - 2009
Table 103 – Broadband subscribers by type and penetration in France – 2000 - 2009
Table 104 – Broadband penetration by technology in France – 2007 - 2009
Table 105 – Broadband subscribers by type in France – incumbent or other provider – 2006 - 2008
Table 106 – Broadband market share by provider in France – 2005 - 2006; 2008
Table 107 – Cable modem subscribers in France – 2000 - 2009
Table 108 – Numéricable subscribers by type – 2007 - 2009
Table 109 – ADSL subscribers in France – 2000 - 2009
Table 110 – France Telecom Internet subscribers – 2005 - 2009
Table 111 – Free financial data and annual change – 2006 - 2009
Table 112 – Iliad DSL, LLU subscribers – 2005 - 2009
Table 113 – SFR broadband subscribers – 2004 - 2009
Table 114 – SFR financial data – 2005 - 2009
Table 115 – Internet users and penetration rate in Germany – 1999 - 2011
Table 116 – Broadband subscribers by access type and market penetration in Germany – 2001 - 2009
Table 117 – Broadband subscribers by access type in Germany (regulator data) – 2007 - 2009
Table 118 – Broadband subscribers by provider and type in Germany – 2006 - 2009
Table 119 – Narrowband Internet traffic in minutes in Germany – 1999 - 2011
Table 120 – Broadband Internet traffic in gigabytes in Germany – 2001 - 2011
Table 121 – Proportion of DSL subscribers by provider in Germany – 2001 - 2011
Table 122 – Broadband penetration by sector in Germany – 2007 - 2009
Table 123 – Cable subscribers in Germany – 2000 - 2011
Table 124 – Kabel BW broadband subscribers; homes passed – 2006 - 2009
Table 125 – Kabel BW financial data – 2006 - 2009
Table 126 – Kabel Deutschland financial data – 2008 - 2009
Table 127 – Kabel Deutschland revenue by sector – 2008 - 2009
Table 128 – Kabel Deutschland operating data – 2008 - 2010
Table 129 – Unitymedia subscribers – 2006 - 2009
Table 130 – Unitymedia financial data – 2006 - 2009
Table 131 – DSL broadband subscribers by provider in Germany – 2001 - 2009
Table 132 – Proportion of DSL connections by provider in Germany – 2001 - 2009
Table 133 – DSL household penetration rate in Germany – 2005 - 2011
Table 134 – DT wholesale and resale lines – 2004 - 2009
Table 135 – Versatel financial data and annual change – 2008 - 2009
Table 136 – Versatel residential subscribers by sector – 2008 - 2009
Table 137 – United Internet financial data – 2007 - 2009
Table 138 – United Internet subscriber data by technology – 2007 - 2009
Table 139 – Vodafone broadband subscribers – 2006 - 2008
Table 140 – Vodafone fixed-line revenue – 2008 - 2009
Table 141 – freenet fixed network subscribers by sector – 2005 - 2009
Table 142 – freenet revenue by segment – 2005 - 2009
Table 143 – Telefónica (O2) broadband subscribers – 2007 - 2009
Table 144 – QSC financial data – 2006 - 2009
Table 145 – Internet user, subscribers and penetration in Greece – 1999 - 2011
Table 146 – Internet penetration among businesses in Greece – 2004 - 2008
Table 147 – Fixed broadband subscribers and penetration in Greece – 2003 - 2010
Table 148 – OTE retail and wholesale ADSL subscribers – 2005 - 2008
Table 149 – FORTHnet broadband & LLU subscribers – 2007 - 2009
Table 150 – Internet users, subscribers and penetration rates in Hungary – 1999 - 2011
Table 151 – Fixed broadband subscribers and penetration rate in Hungary – 2000 - 2010
Table 152 – T-Kabel broadband subscribers – 2004 - 2010
Table 153 – Magyar Telekom retail ADSL subscribers – 2005 - 2010
Table 154 – Dial-up Internet calls in Iceland – 2007 - 2011
Table 155 – Internet and data revenue in Iceland – 2007 - 2011
Table 156 – Internet users and penetration rate in Iceland – 1996 - 2011
Table 157 – Total broadband subscribers and penetration rate in Iceland – 2001 - 2011
Table 158 – Broadband penetration by access type in Iceland – 2004 - 2011
Table 159 – DSL subscribers by operator in Iceland – 2004 - 2009
Table 160 – DSL subscriber growth in Iceland – 2001 - 2011
Table 161 – DSL connections by speed in Iceland – 2007 - 2009
Table 162 – Proportion of DSL connections by speed in Iceland – 2007 - 2009
Table 163 – Broadband penetration by technology in Ireland – 2006 - 2009
Table 164 – Dial-up Internet subscribers in Ireland – 2005 - 2009
Table 165 – Total Internet users in Ireland – 2005 - 2009
Table 166 – Total broadband subscribers by access type in Ireland – 2002 - 2011
Table 167 – Internet share by platform in Ireland – 2004 - 2009
Table 168 – Share of broadband subscribers by platform in Ireland – 2007 - 2009
Table 169 – Broadband and Internet annual change by platform in Ireland – 2007 - 2009
Table 170 – Share of total broadband market by operator platform in Ireland – 2004 - 2009
Table 171 – Market share of fixed broadband subscriptions by operator in Ireland – 2008 - 2009
Table 172 – Proportion of DSL access by type in Ireland – 2004 - 2009
Table 173 – Proportion of broadband connections by data speed in Ireland – 2008 - 2009
Table 174 – UPC Ireland subscribers – 2006 - 2009
Table 175 – UPC Ireland revenue – 2006 - 2009
Table 176 – DSL access provision by type and operator in Ireland – 2002 - 2009
Table 177 – eircom’s ADSL lines – 2004 - 2009
Table 178 – Internet subscribers and penetration rate in Italy – 1991 - 2011
Table 179 – Total fixed broadband subscribers by access type in Italy – 2002 - 2009
Table 180 – Broadband penetration by technology in Italy – 2004 - 2009
Table 181 – Broadband penetration and market growth in Italy – 2001 - 2011
Table 182 – Broadband lines by operator and technology in Italy – 2006 - 2009
Table 183 – Broadband market share by operator in Italy – June 2009
Table 184 – Broadband lines by access speed in Italy – 2008 - 2009
Table 185 – ADSL subscribers in Italy – 2002 - 2010
Table 186 – Telecom Italia broadband subscribers by sector – 2006 - 2010
Table 187 – Telecom Italia wholesale access lines – 2007 - 2010
Table 188 – Telecom Italia broadband ARPU – 2006 - 2010
Table 189 – Telecom Italia broadband revenue – 2007 - 2010
Table 190 – FASTWEB financial data – 2005 - 2010
Table 191 – FASTWEB broadband subscribers – 2005 - 2010
Table 192 – Tiscali subscribers (Italy) – 2007 - 2009
Table 193 – Tiscali Group broadband subscribers – 2005 - 2009
Table 194 – Tiscali ARPU – 2006 - 2009
Table 195 – Tiscali Group financial data – 2006 - 2009
Table 196 – Wind broadband subscribers – 2005 - 2009
Table 197 – Internet users, subscribers and penetration rates in Kosov– 2008 - 2011
Table 198 – Fixed broadband subscribers and penetration rate in Kosov– 2006 - 2011
Table 199 – Fixed broadband subscribers by access type in Kosov– 2006 - 2011
Table 200 – IPKbroadband subscribers – 2006 - 2009
Table 201 – Internet users, subscribers and penetration rates in Latvia – 1999 - 2009
Table 202 – Broadband subscribers and penetration rate in Latvia – 2001 - 2009
Table 203 – Lattelecom broadband subscribers – 2002 - 2009
Table 204 – Internet users, subscribers and penetration rates in Lithuania – 1999 - 2010
Table 205 – Internet subscribers by access type in Lithuania – January 2010
Table 206 – ISP market share by subscribers in Lithuania – January 2010
Table 207 – Internet access market revenue in Lithuania – 2006 - 2009
Table 208 – Fixed broadband subscribers and penetration rate in Lithuania – 2001 - 2010
Table 209 – TEfixed broadband subscribers and ARPU – 2005 - 2009
Table 210 – TEADSL subscribers – 2004 - 2010
Table 211 – Broadband market revenue in Luxembourg – 2003 - 2009
Table 212 – Broadband subscriber growth in Luxembourg by year – 2004 - 2011
Table 213 – Internet users and penetration rate in Luxembourg – 1995 - 2011
Table 214 – Total broadband subscribers and penetration rate in Luxembourg – 2001 - 2009
Table 215 – Broadband subscribers by type in Luxembourg – 2006; 2008 - 2010
Table 216 – Broadband subscribers by provider in Luxembourg – 2003 - 2009
Table 217 – Cable broadband subscribers in Luxembourg – 2003 - 2009
Table 218 – LuxDSL subscribers – 2003 - 2009
Table 219 – Internet users, subscribers and penetration rates in Macedonia – 1999 - 2011
Table 220 – Makedonski TelekomInternet subscribers by connection type – 2004 - 2010
Table 221 – ONE broadband subscribers – 2007 - 2010
Table 222 – Fixed broadband subscribers and penetration rate in Macedonia – 2005 - 2010
Table 223 – Makedonski Telekom retail and wholesale ADSL subscribers – 2008 - 2010
Table 224 – Total Internet subscribers in Malta – 2002 - 2009
Table 225 – Internet subscribers by technology in Malta – 2005 - 2009
Table 226 – Broadband technologies: availability and coverage in Malta – 2010
Table 227 – Broadband market share by operator in Malta – 2007 - 2009
Table 228 – Broadband household penetration in Malta – 2005 - 2009
Table 229 – Dial-up traffic in minutes in Malta – 2005 - 2010
Table 230 – Proportion of households with Internet access by technology in Malta – 2003 - 2009
Table 231 – Broadband penetration rate in Malta – 2002 - 2010
Table 232 – Broadband subscribers by access method in Malta – 2002 - 2009
Table 233 – Cable broadband penetration rate in Malta – 2000 - 2009
Table 234 – Internet users, subscribers and penetration in Moldova – 1999 - 2011
Table 235 – ISP market share by total turnover in Moldova – January - March 2010
Table 236 – ISP market share by revenue in Moldova – 2006 - 2009
Table 237 – Fixed broadband subscribers and penetration in Moldova – 2004 - 2010
Table 238 – Broadband ISP market share by subscribers in Moldova – 2006 - 2010
Table 239 – ISP market share by broadband market turnover in Moldova – January - March 2010
Table 240 – Broadband subscribers by access type in Moldova – 2005 - 2010
Table 241 – Internet users and penetration rate in Montenegr– 2001 - 2011
Table 242 – Fixed broadband subscribers and penetration rate in Montenegr– 2006 - 2010
Table 243 – T-Com Internet ADSL and leased line subscribers – 2005 - 2010
Table 244 – Broadband household and IP-VPN penetration in the Netherlands – 2002 - 2011
Table 245 – Broadband market share by major ISP in the Netherlands – 2009 - 2010
Table 246 – Broadband penetration in Internet households in the Netherlands – 2004 - 2011
Table 247 – Broadband subscribers (cable modem, xDSL, fibre) in the Netherlands – 1999 - 2010
Table 248 – Broadband market share by technology in the Netherlands – 2009 - 2010
Table 249 – Broadband penetration rate in the Netherlands – 1999 - 2009
Table 250 – Broadband penetration by technology in the Netherlands – 2007 - 2009
Table 251 – Cable modem subscribers in the Netherlands – 2000 - 2011
Table 252 – Ziggfinancial data – 2006 - 2009
Table 253 – Ziggoperating and subscriber data – 2006 - 2009
Table 254 – UPC Nederland subscribers – 2005 - 2010
Table 255 – UPC Netherlands revenue and annual change – 2005 - 2010
Table 256 – KPN consumer retail broadband subscribers by ISP – 2007 - 2010
Table 257 – DSL market share of broadband subscribers in the Netherlands – 2004 - 2011
Table 258 – ADSL subscribers in the Netherlands – 2000 - 2011
Table 259 – Tele2 DSL subscribers – 2006 - 2010
Table 260 – Analogue/digital leased line use in the Netherlands (historical) – 2003 - 2005
Table 261 – Leased line by capacity in the Netherlands – September 2008
Table 262 – KPN broadband accesses – 2005 - 2010
Table 263 – Internet users and penetration rate in Norway – 1995 - 2011
Table 264 – Total broadband subscribers and penetration rate in Norway – 1999 - 2009
Table 265 – Broadband household penetration in Norway – 2000 - 2011
Table 266 – Broadband penetration by technology in Norway – 2004 - 2010
Table 267 – Broadband market share by provider in Norway – 2008 - 2009
Table 268 – Get financial data – 2008 - 2009
Table 269 – Cable subscribers in Norway – 1999 - 2010
Table 270 – ADSL subscribers in Norway – 2000 - 2010
Table 271 – NextGenTel broadband ARPU and revenue – 2006 - 2010
Table 272 – Internet users, subscribers and penetration rates in Poland – 2000 - 2011
Table 273 – ISP market share in Poland – January 2010
Table 274 – Workplace network usage by network type in Poland – 2006 - 2010
Table 275 – Fixed broadband subscribers and penetration rate in Poland – 2001 - 2010
Table 276 – Fixed broadband subscribers by data speed in Poland – January 2010
Table 277 – TPSA broadband monthly ARPU – 2008 - 2010
Table 278 – Netia broadband subscribers – 2008 - 2010
Table 279 – TPSA ADSL subscribers – 2003 - 2010
Table 280 – Internet users and penetration rate in Portugal – 1997 - 2010
Table 281 – Broadband lines and data speeds in Portugal – January 2009
Table 282 – Internet subscribers by access type in Portugal – 2005 - 2009
Table 283 – Broadband subscribers by access type and annual change in Portugal – 2007 - 2009
Table 284 – Broadband subscribers by operator type in Portugal – 2006 - 2009
Table 285 – Total broadband subscribers by type and penetration rate in Portugal – 2000 - 2009
Table 286 – Broadband penetration by sector in Portugal – 2007 - 2009
Table 287 – Broadband subscriber annual change in Portugal; year on year – 2002 - 2009
Table 288 – Broadband penetration change by access type in Portugal: xDSL, cable and mobile – 2004 - 2009
Table 289 – Share of broadband accesses by operator in Portugal – 2006 - 2009
Table 290 – Fixed-line and mobile broadband revenue in Portugal – 2007 - 2009
Table 291 – Fixed-line and mobile broadband traffic in Terabytes in Portugal – 2008 - 2009
Table 292 – Fixed-line and mobile broadband traffic per month in Portugal – 2008 - 2009
Table 293 – Share of cable broadband accesses by operator in Portugal – 2003 - 2008
Table 294 – ZON Multimédia cable broadband subscribers – 2004 - 2008
Table 295 – Portugal Telecom DSL broadband subscribers – 2006 - 2009
Table 296 – Portugal Telecom broadband market share – 2004 - 2009
Table 297 – Sonaecom broadband subscribers – 2008 - 2009
Table 298 – Sonaecom equipped exchanges – 2008 - 2009
Table 299 – Portugal Telecom wholesale accesses – 2004 - 2009
Table 300 – Internet users, subscribers and penetration in Romania – 1999 - 2011
Table 301 – Internet penetration among businesses by employee size in Romania – 2004 - 2010
Table 302 – Fixed broadband subscribers by access technology in Romania – 2005 - 2009
Table 303 – Fixed broadband subscribers and penetration rate in Romania – 2002 - 2010
Table 304 – RomTelecom ADSL subscribers – 2005 - 2009
Table 305 – Internet users and penetration rates in Russia – 1999 - 2010
Table 306 – Top 4 search engines, traffic by market share in Russia – May 2010
Table 307 – Fixed broadband subscribers and penetration rate in Russia – 2003 - 2010
Table 308 – Fixed broadband subscribers by ISP in Russia – February 2010
Table 309 – Moscow fixed broadband subscribes by ISP – February 2010
Table 310 – St Petersburg fixed broadband subscribers by ISP – February 2010
Table 311 – Comstar fixed broadband subscribers – 2007 - 2009
Table 312 – Comstar fixed broadband monthly ARPU – 2007 - 2009
Table 313 – VolgaTelecom broadband data – 2007 - 2010
Table 314 – Internet users, subscribers and penetration rates in Serbia – 1998 - 2010
Table 315 – Devices used tconnect tthe Internet in Serbia – 2009
Table 316 – Household Internet connection types in Serbia – 2007 - 2010
Table 317 – Business Internet connection types in Serbia – 2007 - 2010
Table 318 – Internet usage by company size in Serbia – 2008 - 2011
Table 319 – Internet market revenue in Serbia – 2005 - 2011
Table 320 – Household penetration of computers and laptops in Serbia – 2007 - 2011
Table 321 – Computer usage by individuals in Serbia – 2006 - 2011
Table 322 – Proportion of businesses with a website in Serbia – 2006 - 2010
Table 323 – Broadband subscriptions by connection type in Serbia – 2004 - 2009
Table 324 – Broadband subscribers and penetration rate in Serbia – 2005 - 2010
Table 325 – Telekom Serbia ADSL subscribers – 2008 - 2010
Table 326 – Internet users, subscribers and penetration rate in Slovakia – 2000 - 2011
Table 327 – Broadband subscribers and penetration rate in Slovakia – 2002 - 2010
Table 328 – Slovak Telekom ADSL subscribers – 2005 - 2010
Table 329 – Internet users, subscribers and penetration rates in Slovenia – 1998 - 2010
Table 330 – Fixed broadband subscribers by access type in Slovenia – January 2010
Table 331 – Fixed broadband subscribers and penetration in Slovenia – 2001 - 2010
Table 332 – Fixed broadband lines subscribers by speed in Slovenia – January 2010
Table 333 – Telekom Slovenije fixed broadband subscribers by technology – 2007 - 2009
Table 334 – Telekom Slovenije ADSL subscribers – 2001 - 2010
Table 335 – Broadband revenue by operator in Spain – 2005 - 2009
Table 336 – Broadband revenue by technology in Spain – 2003 - 2009
Table 337 – Internet market revenue in Spain – 2006 - 2011
Table 338 – Internet users and penetration rate in Spain – 1996 - 2011
Table 339 – Dial-up Internet subscribers in Spain – 2005 - 2011
Table 340 – Total broadband subscribers by access type and penetration rate in Spain – 2001 - 2010
Table 341 – Proportion of broadband subscribers by sector in Spain – 2004 - 2010
Table 342 – Annual growth of broadband by technology in Spain – 2004 - 2011
Table 343 – Proportion of broadband lines by data speed and operator in Spain – 2008
Table 344 – Proportion of broadband lines by data speed and operator in Spain – 2009
Table 345 – Number of broadband lines by data speed in Spain – 2005 - 2009
Table 346 – Share of broadband lines by access type in Spain – 2003 - 2009
Table 347 – Share of broadband accesses by operator in Spain – 2003 - 2009
Table 348 – Broadband lines and market share by operator in Spain – 2006 - 2009
Table 349 – Broadband penetration by technology in Spain – 2004 - 2009
Table 350 – Broadband subscribers by type in Spain – incumbent or other provider – 2006 - 2009
Table 351 – Cable modem subscribers in Spain – 2000 - 2010
Table 352 – Share of cable accesses in Spain – 2005 - 2009
Table 353 – Cable subscribers by operator in Spain – 2007 - 2009
Table 354 – Share of cable broadband revenue in Spain – 2008 - 2009
Table 355 – ONfinancial data by sector – 2006 - 2009
Table 356 – ONsubscribers by sector – 2006 - 2009
Table 357 – ADSL subscribers in Spain – 2000 - 2010
Table 358 – DSL subscribers by operator in Spain – 2007 - 2009
Table 359 – Telefónica de España Internet subscribers – 2006 - 2009
Table 360 – Telefónica de España Internet revenue by sector – 2006 - 2009
Table 361 – Telefónica de España wholesale broadband accesses by sector – 2006 - 2009
Table 362 – JAZZTEL subscribers – 2009 - 2010
Table 363 – JAZZTEL broadband subscribers – 2008 - 2010
Table 364 – Internet services revenue by household in Sweden – 2003 - 2009
Table 365 – Fixed broadband accesses by speed in Sweden – 2000 - 2010
Table 366 – Internet access types as a proportion of households in Sweden – 1997 - 2009
Table 367 – Broadband market share by operator in Sweden – 2006 - 2009
Table 368 – Proportion of Internet revenue by access type in Sweden - 2000 - 2010
Table 369 – Internet revenue and ARPU in Sweden - 1996 - 2009
Table 370 – Growth in Internet access by type in Sweden – 1996 - 2009
Table 371 – Internet users and penetration rate in Sweden – 1996 - 2010
Table 372 – Broadband subscribers by type, provider in Sweden – 2006 - 2009
Table 373 – Proportion of Internet subscribers by type in Sweden – 2000 - 2009
Table 374 – Internet subscribers in Sweden: PSTN, ISDN – 2000 - 2009
Table 375 – Total Internet subscribers in Sweden – 2000 - 2010
Table 376 – Fixed-line broadband subscribers by access type in Sweden – 2004 - 2010
Table 377 – Broadband penetration by technology in Sweden – 2006 - 2009
Table 378 – Broadband penetration rate in Sweden – 2001 - 2010
Table 379 – Cable broadband subscribers in Sweden – 2000 - 2010
Table 380 – Com Hem subscriber statistics – 2005 - 2009
Table 381 – Com Hem financial data – 2007 - 2009
Table 382 – xDSL subscribers in Sweden – 2000 - 2011
Table 383 – TeliaSonera broadband revenue and ARPU – 2005 - 2009
Table 384 – TeliaSonera broadband and dial-up subscribers (Sweden) – 2005 - 2009
Table 385 – Tele2 broadband financial data (Sweden) – 2008 - 2009
Table 386 – Dial-up Internet subscribers in Switzerland – 2000 - 2011
Table 387 – Internet users and penetration rate in Switzerland – 1996 - 2010
Table 388 – Total broadband subscribers and penetration rate in Switzerland – 2000 - 2011
Table 389 – Broadband penetration by technology in Switzerland – 2004 - 2010
Table 390 – Broadband market share by operator in Switzerland – 2007 - 2008
Table 391 – UPC broadband offers – 2010
Table 392 – DSL accesses by main provider in Switzerland – 2004 - 2009
Table 393 – DSL market share by main provider in Switzerland – 2004 - 2009
Table 394 – Swisscom ADSL subscribers – 2003 - 2010
Table 395 – Swisscom dial-up subscribers (historic) – 2003 - 2007
Table 396 – Sunrise broadband subscribers – 2005 - 2010
Table 397 – Broadband powerline connections in Switzerland (historic) – 2001 - 2004
Table 398 – Internet users and penetration rate in the Ukraine – 1999 - 2010
Table 399 – Fixed broadband subscribers and penetration rate in the Ukraine – 2005 - 2009
Table 400 – Broadband connections by type in the UK – 2002 - 2009
Table 401 – Internet connections by consumer group in the UK – 2003 - 2009
Table 402 – Market share of broadband subscribers by type in the UK – 2002 - 2009
Table 403 – Broadband availability by households in the UK – 2000 - 2010
Table 404 – Share of fixed and mobile broadband subscribers by provider in the UK – 2005 - 2009
Table 405 – Broadband penetration by technology in the UK – 2004 - 2011
Table 406 – Cable and DSL broadband subscribers in the UK – 2004 - 2011
Table 407 – Dial-up Internet subscribers in the UK – 2004 - 2011
Table 408 – Broadband subscribers by type in the UK – incumbent or other provider – 2007 - 2010
Table 409 – Percentage Internet access by dial-up and broadband in the UK – 2000 - 2010
Table 410 – PC, broadband and Internet household penetration in the UK – 2000 - 2011
Table 411 – Broadband household penetration by platform in the UK – 2007 - 2011
Table 412 – Value of e-commerce sales in the UK – 2007 - 2012
Table 413 – Internet daily traffic in the UK – 2005 - 2010
Table 414 – Advertised and average realised broadband speed in the UK – May 2010
Table 415 – Consumer broadband download speed by market share in the UK – 2005 - 2009
Table 416 – BT Openreach WRL lines – 2007 - 2010
Table 417 – Virgin Media subscribers by sector – 2007 - 2010
Table 418 – Virgin Media ARPU – 2007 - 2010
Table 419 – Virgin Media proportion of broadband subscribers by speed of service – 2008 - 2009
Table 420 – Virgin Media financial data – 2007 - 2010
Table 421 – Virgin Media revenue growth by sector – Q2 2009 - Q2 2010
Table 422 – xDSL subscribers in the UK – 2000 - 2011
Table 423 – BT retail and wholesale broadband subscribers – 2004 - 2010
Table 424 – BT retail and wholesale revenue – 2009 - 2010

Chart 1 – Revenue from retail and wholesale broadband connections in Austria – 2005 - 2009
Chart 2 – UPC Austria broadband subscribers and revenue – 2005 - 2010
Chart 3 – Broadband connections and market shares by operator in Finland – 2006 - 2009
Chart 4 – Internet subscribers in France, broadband and dial-up – 2004 - 2009
Chart 5 – Broadband market turnover in Norway – 2003 - 2011
Chart 6 – Cable Digital subscribers in Norway – 2007 - 2010
Chart 7 – Telenor retail broadband subscribers and local loops – 2005 - 2010
Chart 8 – NextGenTel broadband subscribers – 2006 - 2010
Chart 9 – Average broadband file transfer speed by provider in Portugal – 2009
Chart 10 – Internet subscriptions by type in Sweden – 2001 - 2009
Chart 11 – Broadband subscriptions by type in Sweden – 2001 - 2009
Chart 12 – Broadband retail revenue in the UK – 2003 - 2011

Exhibit 1 – Key ADSL service providers in Belgium – 2010
Exhibit 2 – The Economist Intelligence Unit (EIU) annual E-readiness criteria
Exhibit 3 – The Economist Intelligence Unit (EIU) annual E-readiness criteria
Exhibit 4 – FttH plan of action and targets in the Netherlands – 2003 - 2015
Exhibit 5 – The Economist Intelligence Unit (EIU) annual E-readiness criteria
Exhibit 6 – The Economist Intelligence Unit (EIU) annual E-readiness criteria