Overview:

Introduction

IT services are no longer just business process enablers, but often core to business and revenues, with their unavailability being a board-level rather than an IT issue. In addressing this, business adoption of the ITIL process framework has both raised the profile of and increased the necessity for fit-for-purpose ITSM tools.

Features and benefits

* Aligned with the IT service lifecycle and processes as described by ITIL v3. Supports all of the key ITIL v3 processes out-of-the-box.
* Integrated solution that allows for a phased adoption of ITIL best practice. Highly scalable with strong 3rd-party product integration capabilities.
* Lacks integrated “what if” capability within service portfolio management and complex demand management capabilities.
* Lower level of public product awareness relative to major ITSM technology providers outside of the ITSM market place.

Highlights

Axios assyst more than meets corporate requirements for an ITSM-enabling tool.assystSaaS provides a cost-effective and easy-to-implement option for smaller organizations or those wishing to start out on the journey toward effective ITSM.Axios has over 20 years of ITSM and tool implementation experience.

Your key questions answered

* assyst 9 should be considered by organizations seeking an enterprise-level ITSM-enabling tool.
* assystSaaS is applicable to smaller organizations or those wishing to start out on the journey toward effective ITSM.
* Axios' product and services portfolio is well suited to organizations wishing to attain ISO/IEC 20000 compliance or to adopt ITIL.

SUMMARY
Catalyst
Key findings
Ovum view
Recommendations
FUNCTIONALITY
Solution overview
Solution analysis
Support for ITIL v3 service design processes
Support for ITIL v3 service transition processes
Support for ITIL v3 service operation processes
Support for ITIL v3 service strategy processes
Additional capabilities/options
PRODUCT STRATEGY
Market opportunity
Go to market strategy
IMPLEMENTATION
Deployment examples
APPENDIX
Methodology
Author
Ovum Consulting
Disclaimer