Overview:

Introduction

In partnering with PS'Soft, ASG has created an ITIL-aligned ITSM solution that addresses the corporate need for technology to support service desk and ITIL processes. Designed for enterprise-level deployments, ASG’s ITSM solution can help organizations improve their service desk effectiveness, increase user productivity and satisfaction, and optimize IT efficiency.

Features and benefits

* A multi-product solution that addresses the core requirements of ITIL v3. Builds on the strengths of ASG-metaCMDB.
* Leverages asset lifecycle management solutions from PS’Soft.
* Benefits from ASG’s BSM-based dashboards.
* Path to Optimization is a phased approach to increasing IT organization maturity.
* ASG unveiled off-premise delivery options during 2010.

Highlights

EAMS provides capabilities to proactively detect, manage, and resolve incidents across complex IT infrastructures in the context of the service levels necessary for optimal IT performance.
Designed for enterprise-level deployments, ASG’s ITSM solution has the potential to enable organizations to improve their service desk effectiveness, increase user productivity and satisfaction, and optimize IT efficiency.

Your key questions answered

* EAMS for IT Service Management is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
* The product should be considered by any large organization looking to introduce ITSM processes and/or supporting technology.
* EAMS for IT Service Management is not suitable for SMEs.
* ASG's wider portfolio of IT management solutions is applicable to enterprise-level organizations seeking an integrated single-supplier approach to ITM